Impact:

Affected Systems: API Services
Affected Users: A subset of users
Severity Level: High
Description:
We are currently experiencing significant memory load issues across our systems due to an unexpected surge in traffic. This increased load has resulted in performance degradation, including slower response times, and in some cases, system instability. We understand the inconvenience this may cause and are treating this as a high-priority incident.

Mitigation Steps:
Our engineering team is actively working on a fix to mitigate the memory load. We are implementing the following measures:

Scaling up our infrastructure to handle the increased traffic load.
Optimizing memory usage to improve system stability.
Monitoring traffic patterns to manage future surges more effectively.
Estimated Time to Resolution:
We anticipate having a fix implemented shortly and will provide updates as we make progress. In the meantime, we apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

Contact Information:
For further inquiries or if you are experiencing additional issues, please contact our support team at support@plane.so.